Terms and Conditions for Guided Experiences
These terms govern your use of phronexiom.sbs and participation in our guided city and local routes in Malaysia. Please read them for a clear understanding of our services and your responsibilities.
January 31, 2026
Acceptance of Terms
By accessing phronexiom.sbs or booking a route, you agree to these terms. If you do not agree, please do not use our website or services. Continued use means you accept all the conditions below.
Definitions
To make our terms clear, the following words have these meanings.
‘Company’ refers to the operators of phronexiom.sbs providing guided route services.
‘User’ means anyone accessing, visiting, or booking through the website.
‘Service’ or ‘Guided Experience’ covers all city and local routes hosted by our guides.
‘Content’ includes text, images, reviews, and route information found on the website.
Use of Services
You agree to use our services as described and not to misuse them. Guidelines provided by guides must be followed during routes for your safety and everyone’s enjoyment.
Eligibility
You must be at least 18 years old or have guardian approval to use our services. Some tours may carry age or ability restrictions as noted in their details.
Check each route’s requirements before booking.
User Responsibilities
Users have a duty to respect the group, follow safety instructions, and not damage property during routes.
Prohibited Uses
Certain uses of our platform and services are strictly not allowed.
Intellectual Property
All website content, branding, and route details are the property of phronexiom.sbs or its licensors. Reuse, reproduction, or distribution is not allowed without written permission from the company.
User Content
Submitted reviews, feedback, or photos must be original and you agree we may use them for service promotion with appropriate credit.
Your Rights to Content
You retain ownership but grant phronexiom.sbs a non-exclusive license to display, adapt, and share your submissions related to guided experiences.
Privacy and Data Handling
We handle your personal data with care, following Malaysia’s PDPA and our stated privacy policy. Learn more about how we process data by reading our privacy policy linked below.
Privacy policyWebsite and Service Disclaimer
Services are provided as described. Users must confirm suitability and accept that results may vary based on individual circumstances.
Important Notice
Participation in outdoor or urban activities carries some risk. We encourage proper planning and readiness for changing conditions.
Limitation of Liability
Our liability for damages is limited to the fullest extent permitted by law. We are not responsible for loss beyond our control.
Indemnity
You agree to defend and indemnify phronexiom.sbs and its team against losses or claims from misuse of services or violation of terms.
Dispute Resolution Process
If issues arise, we aim to resolve them through communication first. If unresolved, formal options are outlined below.
Arbitration
Disputes may be referred to independent arbitration as allowed by Malaysian law. Decisions of the arbitrator are final.
You agree to seeking arbitration before court action where possible.
Online Dispute Resolution Options
Online resources or local authorities may help resolve concerns with bookings or experiences.
Alternative dispute contactsSeverability
If one part of these terms is found invalid, the rest remains effective.
Entire Agreement
These terms, along with policies noted, form the entire agreement between the user and phronexiom.sbs regarding services.
Governing Law and Jurisdiction
Malaysian law applies to these terms and your use of the website and services.
Termination
We reserve the right to suspend or end your access to our website or services for violations of these terms.
Changes
We may update these terms and will indicate the updated date. Continued use means acceptance of updated terms.
Contact for Terms
Reach us below for questions about these conditions or your rights.
Email address: content@phronexiom.sbs
Phone number: +60 6-312 0738
Our address: Menara Prestige, No. 1, Jalan Pinang, Level 30-32, Kuala Lumpur 50450 Malaysia
Effective from: January 31, 2026
Version: 1.3