Privacy Policy for Malaysia Guests

Your privacy matters to us. This policy explains how we handle, store, and protect your personal information when you use our services or visit phronexiom.sbs in Malaysia.

Personal Information Collected

We collect the following types of information when you interact with our guides or website.

• Contact details such as your name, phone number, and email when you make a booking or inquiry.
• Travel preferences, accessibility needs, and group size details to personalize your experience.
• Device usage data like IP address, browser type, and pages visited for website optimization.
• Feedback you provide through reviews or support channels to improve our service.

How We Use Information

All information is used to provide better journeys, respond to your needs, and enhance your safety.

• Contact you about bookings, route updates, and relevant services.
• Personalize city and local route recommendations for your profile.
• Optimize our website’s performance and your browsing experience.
• Respond to questions or concerns submitted via our support channels.

Legal Basis for Processing

We process your data following Malaysia’s privacy laws and international standards.

Your consent is obtained at key steps. We retain data only as long as needed for bookings or required by law.

Information Sharing

We value trust and share your data only in these circumstances.

• With authorized team members to organize your journey and deliver requested information or support.
• With service providers who help us operate the website or facilitate bookings, under confidentiality agreements.
• If required by legal authorities, following the law or to protect your or our rights and safety.

Data Security

We use strong security measures to safeguard your details against unauthorized access, alteration, or disclosure. Our systems are updated regularly, and only trained staff with a clear need have access to your personal data. However, no online method is ever fully secure, and we encourage safe personal practices online.

Your Rights

You have rights regarding the personal information we collect.

• Request access to your data and ask for corrections if it’s inaccurate.
• Request deletion of your data unless required by law for retention.
• Restrict or object to processing in certain situations, such as marketing preferences.
• Withdraw consent for data use when we rely on your permission.

Cookies Policy

Our website uses cookies for essential site functionality and to enhance your overall experience. You can adjust cookie settings via your browser at any time.

See cookie policy See cookie policy

Contact us

For privacy questions or requests, reach out through the contact form or use the details below.

Privacy Policy Changes

We may update this privacy policy as needed. Changes are posted here with the revised date, so please check regularly for updates.